I’m sure you’ve read about the girl who found a caterpillar in her kang-kong dish at Chic-Boy Timog. It’s already gone viral on Facebook, prompting Chic-Boy to issue a statement that this is the handiwork of their desperate competitors, and that they are going to file a libel case against the author. You can read about the brouhaha here.
I know the girl involved. Sigrid is a friend and is someone I respect as an artist and as a person. The caterpillar issue is not fake, nor is it a smear campaign, sabotage, or demolition job by its competitors as what Chic-Boy is saying. This is a real customer experience.
Chic-Boy underestimated the power of a sincere apology. They could just have apologized and acknowledged their mistake. They could have taken this as an opportunity to review and improve their food handling procedures. Their reaction was just plain defensive.
I used to be a big fan of Chic-Boy, especially the Jupiter branch, my friends and family can attest to this. But until all this turns out well for Sigrid, no more Chic-Boy for me.


